Privacy Policy

Last updated: please refer to the date of your most recent visit to this page.

This Privacy Policy explains how Doquxu ("we", "us", "our") collects, uses, stores and shares personal data when you visit our website and use the contact form on it. We are based at 146 Stokes Croft, Bristol, BS9 8DR, United Kingdom. We are the controller of the personal data described in this policy for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Doquxu provides a mobile application that helps small businesses manage their finances. This policy covers this website only. If you use our mobile application, any additional information about how data is handled there will be provided within the application or in its own terms.

1. Who we are and how to contact us

Company name: Doquxu
Address: 146 Stokes Croft, Bristol, BS9 8DR, United Kingdom
Email: [email protected]
Phone: +44 117 454 6714

For any question about this policy or about your personal data, please write to [email protected]. This is also the address to use if you wish to exercise any of the rights described below.

2. What personal data we collect and why

The only way this website collects personal data directly from you is the contact form. When you submit the form, we receive the information you choose to type into it.

Data	Purpose	Legal basis
Your name	To address you correctly when we reply to your enquiry	Legitimate interests
Your email address and, if you provide it, your phone number	To respond to your message and to contact you about your request	Legitimate interests; steps at your request before entering into a contract
The content of your message	To understand and answer your enquiry about Doquxu	Legitimate interests; steps at your request before entering into a contract
Your cookie consent choice	To remember whether you accepted or declined optional measurement, so we do not ask you again on every page	Legitimate interests (recording your preference)

Please do not include sensitive information, such as health details, or financial account numbers, in the contact form. We do not need it to answer an enquiry.

3. Legal basis for processing

Under the UK GDPR we must have a lawful basis for using your personal data. We rely on the following:

Legitimate interests (Article 6(1)(f)). We have a legitimate interest in receiving and answering enquiries sent to our business, and in recording your cookie preference. We have considered your rights and expectations and believe this use is proportionate and has a minimal effect on your privacy.
Steps prior to a contract (Article 6(1)(b)). Where your message asks about our services, we process your details so that we can respond to your request before any agreement is made.
Consent (Article 6(1)(a)). We rely on your consent for advertising measurement, described in the section on cookies below. You can withdraw consent at any time.

4. Cookies and advertising measurement

This website sets one cookie only:

Cookie name	Purpose	Duration
`privacy_choice`	Stores your consent choice so that your decision is remembered	One year

We do not use analytics on this website, and we do not set session cookies or any other cookies.

Advertising measurement runs only if you have given consent, and only on the confirmation page shown after you submit the contact form. If you decline, no advertising measurement takes place. You can change your choice at any time by contacting us at [email protected] or by clearing the privacy_choice cookie in your browser settings, after which you will be asked again.

5. How long we keep your data

Contact form enquiries: we keep your name, contact details and message for as long as needed to deal with your enquiry and any follow-up, and then for up to 12 months afterwards in case you contact us again. If your enquiry leads to a contract with us, we will keep relevant records for the periods required by law, including for tax and accounting purposes.
Cookie consent choice: the privacy_choice cookie remains on your device for one year unless you delete it earlier.

When data is no longer needed, we delete it or anonymise it so that it can no longer identify you.

6. Who we share your data with

We do not sell your personal data. We do not share it for the purposes of third-party marketing. We may share it only in the following limited circumstances:

Service providers that host this website or provide the email and communication tools we use to receive and answer your messages. They act on our instructions and are only permitted to use your data to provide those services to us.
Advertising measurement provider, but only where you have consented and only in relation to the confirmation page, as described above.
Professional advisers, authorities or courts where we are required to do so by law, or where it is necessary to establish, exercise or defend legal claims.

If any of these providers process data outside the United Kingdom, we will make sure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement or Addendum, as required by the UK GDPR.

7. Your rights

Under UK data protection law you have the following rights:

Right of access: to ask for a copy of the personal data we hold about you.
Right to rectification: to ask us to correct data that is inaccurate or incomplete.
Right to erasure: to ask us to delete your data in certain circumstances.
Right to restrict processing: to ask us to limit how we use your data in certain circumstances.
Right to object: to object to processing based on legitimate interests.
Right to data portability: to receive certain data in a structured, commonly used format, where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew it.

How to exercise your rights

To exercise any of these rights, email [email protected] with a clear description of your request. You can also write to us at 146 Stokes Croft, Bristol, BS9 8DR, or call +44 117 454 6714. We may need to verify your identity before acting on your request. We will respond within one month of receiving it. If your request is complex or we receive a number of requests from you, we may extend this period by up to two further months, and we will tell you if that is the case. We do not charge a fee unless a request is manifestly unfounded or excessive.

8. Complaints

We would like the chance to resolve any concern first, so please contact us at [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, if you believe your personal data has been handled unlawfully. Further information is available on the ICO website at ico.org.uk.

9. Security

We take appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, disclosure or alteration. Access to enquiries received through the contact form is limited to people who need it to respond. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time, for example if the way we handle data changes or the law requires it. The current version will always be available on this page. If we make significant changes, we will take reasonable steps to bring them to your attention.

11. Contact

If you have any question about this Privacy Policy or about how Doquxu handles your personal data, please contact us:

Email: [email protected]
Phone: +44 117 454 6714
Post: Doquxu, 146 Stokes Croft, Bristol, BS9 8DR, United Kingdom